FAQs

1-Browse our collections and add your favorite items to the cart. 2-Proceed to checkout, fill in your shipping details, and choose your preferred payment method. 3-Confirm your order – you will receive a confirmation email shortly after.

We accept PayPal, Klarna, Visa, Mastercard, and other secure payment methods commonly used in Germany and across Europe.

If you need to change or cancel your order, please contact us as soon as possible at info@cameleur.com

Germany: 2–4 business days EU countries: 4–7 business days Worldwide: 7–14 business days (depending on destination and customs clearance)

Germany: €5.99 (free shipping on orders over €50) EU: €6.99 (free shipping on orders over €150) Worldwide: €7.99 (free shipping on orders over €150)

You have 30 days from the date you receive your order to request a return. The product must be unused, unworn, and in its original packaging with all tags included.

Yes, there is a return shipping fee of €6.50, which will be deducted from your refund unless the return is due to a defective or wrong item.

Send an email to info@cameleur.com with: Order number Full name Product details you want to return Reason for return (optional) Photos of the product (if defective or damaged) We will review your request and send you the return instructions and address.

Clean gently with a soft cloth. If needed, rinse with lukewarm water and mild soap. Dry completely before storing. Avoid direct contact with perfume, hairspray, or harsh cleaning products.

Yes! Our jewelry is water-resistant and will not tarnish or discolor easily. However, to keep it looking new for years, we recommend removing it before swimming or heavy workouts.

Absolutely! Our products are nickel-free and hypoallergenic, making them safe for even the most sensitive skin.